Returns

If you need to cancel or amend a product order it is important to contact us immediately.

When you are returning Products, you should return them to us by one of the methods set out below, with proof of purchase (dispatch notes), unopened, unused and in their original packaging within 14 days of receipt of delivery; unless they are faulty. Products will remain your responsibility until we receive them. When we receive the products we will refund you any payment that you have made using your origional payment method where appropriate.

Products can also be returned in person to any of our London stores.

Products can be returned to:

Returns Department,
Walkin Backrub
11 Charlotte Place
London W1T 1SJ

If you return Products by post, please ensure you package and label them properly so that they are not lost or damaged in transit.